top of page


Returns & Refund Policy


Returns


At Navitas, we're committed to supplying products that meet the highest standards of quality and reliability. If something isn't right with your order, we'll work with you to resolve it as quickly and fairly as possible.


This Returns & Refund Policy applies to all purchases made directly through www.navitascp.co.uk.

Nothing within this policy affects your statutory rights under the Consumer Rights Act 2015.


Your Right to Cancel

If you are purchasing as a consumer, you have the right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations 2013.

If you choose to cancel your order, you must notify us within this 14 day period. Once you have notified us, you have a further 14 days to return the goods.

To request a return, please contact us before sending any goods back.

Email: info@navitascp.co.uk

Telephone: 01656 488004


Return Conditions

To be eligible for a refund, returned products must:

  • Be unused and in their original condition.

  • Be returned in their original packaging wherever possible.

  • Include all supplied accessories, instructions and components.

  • Be packaged securely to prevent damage during transit.


We reserve the right to reduce or refuse a refund where returned goods show signs of use, have been damaged after delivery or are not returned in a condition suitable for resale.


Non Returnable Items

For hygiene, safety and product integrity reasons, the following items cannot be returned unless they are faulty, damaged on arrival or supplied incorrectly:

  • Energy drinks and other food or drink products.

  • Electrical products that have been installed, energised or incorporated into an electrical installation.

  • Products that have been modified or altered in any way.

  • Gift cards or digital products, where applicable.

This does not affect your statutory rights if a product is faulty or not as described.


Faulty Products

If you believe a product is faulty, please contact us before returning it.

To help us assess the issue, we may ask you to provide:

  • Your order number.

  • Photographs of the product.

  • A description of the fault.

  • Any additional information that may assist our technical team.

Where a manufacturing fault is confirmed, we will repair, replace or refund the product in accordance with your statutory rights.


Damaged Deliveries

If your order arrives damaged, please notify us within 24 hours of delivery.

Please email info@navitascp.co.uk with:

  • Your order number.

  • Photographs of the damaged product.

  • Photographs of the outer packaging.


Unfortunately, claims submitted after this period may not be accepted due to courier claim time limits.


Incorrect or Missing Items

If you have received an incorrect item or believe items are missing from your order, please notify us within 48 hours of delivery.


Please email: info@navitascp.co.uk

including:

  • Your order number.

  • Details of the issue.

  • Supporting photographs where appropriate.


Returning Your Order

Unless your goods are faulty, damaged or supplied incorrectly, you are responsible for the cost of returning unwanted items.

We recommend using a tracked delivery service, as returned goods remain your responsibility until they have been safely received by Navitas.

Please do not return products until you have contacted our customer service team and received return instructions.


Refunds

Once your returned goods have been received and inspected, we will notify you of the outcome.

If your refund is approved, it will normally be processed within 5 to 10 working days using your original payment method.

Please note that your bank or payment provider may require additional time to complete the transaction.


Refund Exclusions

A refund may not be issued where:

  • The product has been installed, energised or incorporated into an electrical installation.

  • The product has been damaged due to misuse, negligence, incorrect installation or unauthorised modification.

  • The product has not been returned in a condition suitable for resale, unless it is being returned due to a confirmed fault.

  • The return falls outside the timeframes set out within this policy without prior agreement from Navitas.

Nothing in this section affects your statutory rights under the Consumer Rights Act 2015.


Exchanges

If you require a different item, the quickest option is usually to place a new order and return the unwanted product for a refund, where eligible.

If you need assistance selecting the correct replacement product, our team will be happy to help.


Contact Us

If you have any questions regarding returns, refunds or your order, please contact our customer service team.

Navitas Solutions Group Ltd

Telephone: 01656 488004

Email: info@navitascp.co.uk

bottom of page