Shipping Policy
Shipping Information
At Navitas, we understand that when you place an order, you want it delivered quickly and reliably. We work with trusted courier partner APC Overnight to provide fast, secure delivery throughout mainland Great Britain.
Dispatch Times
Orders placed before 2:00pm Monday to Friday are normally dispatched the same working day, subject to stock availability.
Orders received after 2:00pm, at weekends or on UK Bank Holidays will be dispatched on the next working day.
Please note that our offices and warehouse are closed during the Christmas and New Year period. Orders placed during this time will be processed once normal business resumes.
Delivery Times
Our standard delivery service is provided by APC Overnight.
Estimated delivery times are:
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Mainland UK: 1 to 3 working days
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Scottish Highlands and Islands: 3 to 5 working days
These delivery times are estimates provided by APC and cannot be guaranteed.
Delivery Charges
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FREE delivery on orders over £200.00 (excluding VAT)
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Orders under £200.00 are charged £4.99 + VAT
Delivery charges are calculated automatically during checkout.
Delivery Area
We currently deliver to addresses within Great Britain only.
Customers in Northern Ireland should purchase through our authorised distribution partner:
Wholesale Electrical Supplies (WES), Belfast
We do not currently offer international shipping.
We are unable to deliver to PO Box addresses.
Safe Place Deliveries
If you instruct APC to leave your parcel in a nominated safe place or with a neighbour, delivery will be considered complete once the parcel has been delivered in accordance with your instructions.
Proof of delivery may include a delivery photograph supplied by APC.
Stock Availability
We aim to keep our website stock levels as accurate as possible.
If an item becomes unavailable after your order has been placed, we will contact you as soon as possible to discuss your preferred option.
You may choose to:
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Wait until the item becomes available
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Receive the available items first, with the remaining items sent separately
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Cancel the affected item or the entire order
Damaged Deliveries
If your order arrives damaged, please:
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Photograph the packaging and damaged goods.
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Email the images, together with your order number, to info@navitascp.co.uk within 24 hours of delivery.
Unfortunately, claims reported after this period may not be accepted due to courier claim limitations.
Incorrect or Missing Items
If you believe your order contains incorrect or missing items, please notify us within 48 hours of delivery by emailing:
Please include:
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Your order number
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A description of the issue
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Supporting photographs where appropriate
Delivery Delays
Whilst every effort is made to dispatch and deliver orders within the stated timescales, delays can occasionally occur due to factors outside our control, including adverse weather, courier network disruption or exceptional demand.
Navitas cannot accept liability for delays caused by third party couriers.
Lost Parcels
If your parcel has not arrived, please contact us as soon as possible.
We will investigate the delivery with APC. A parcel will only be considered lost once APC has completed its investigation.
Click & Collect
Click & Collect will be available from September 2026. Further information will be published on our website closer to launch.
Age Restrictions
Electrical products sold by Navitas are intended for purchase by persons aged 18 years or over.
This restriction does not apply to clothing or merchandise.
Contact Us
If you have any questions regarding shipping or delivery, please contact us.
Navitas Solutions Group Ltd
Telephone: 01656 488004
Email: info@navitascp.co.uk