Website Terms & Conditions of Sale

Effective Date: 15/07/2026

These Website Terms & Conditions of Sale ("Terms") govern your use of www.navitascp.co.uk and the purchase of products directly from Navitas Solutions Group Limited.

By accessing this website or placing an order through our online store, you agree to be bound by these Terms together with our Privacy Policy, Shipping Policy and

Returns & Refund Policy.

If you do not agree with these Terms, you should not use this website or purchase products through it.

These Terms apply only to purchases made directly through www.navitascp.co.uk. If you have purchased Navitas products through one of our authorised distributors or wholesalers, your contract is with that retailer and their terms and conditions will apply.

1. About Us

This website is owned and operated by:

Navitas Solutions Group Limited

Company Registration Number: 14915539

Registered Office:

Unit 1 & 2 Felindre Court

Pencoed Technology Park

Pencoed

Bridgend

CF35 5FQ

United Kingdom

Telephone:

01656 488004

Email: info@navitascp.co.uk

References throughout these Terms to "Navitas", "we", "our" or "us" mean Navitas Solutions Group Limited.

References to "you" or "your" mean any person accessing this website or purchasing goods from it.

2. Using Our Website

You may access and use this website solely for lawful purposes.

By using this website you confirm that:

You are at least 18 years of age.
Any information you provide is accurate and complete.
You will not use this website for any unlawful, fraudulent or malicious purpose.
You will not interfere with the operation or security of this website.

We reserve the right to suspend or terminate access to the website where we reasonably believe these Terms have been breached.

3. Product Availability

All products displayed on this website are offered subject to availability.

Whilst we make every effort to ensure stock availability shown on our website is accurate, occasional discrepancies may occur.

If a product becomes unavailable after your order has been placed, we will contact you as soon as reasonably possible to discuss the available options, which may include:

Waiting for new stock to arrive.
Choosing an alternative product.
Receiving a partial shipment where appropriate.
Cancelling the affected item or your order in full.

If we are unable to fulfil your order, any payment taken for unavailable items will be refunded using your original payment method.

4. Product Information

We take great care to ensure that product descriptions, specifications, images and technical information published on this website are accurate at the time of publication.

However, we continually develop and improve our products. As a result, we reserve the right to make changes to product specifications, dimensions, packaging, markings, documentation and design without prior notice, provided those changes do not materially affect the intended function or performance of the product.

Product photographs are provided for illustrative purposes. Whilst every effort is made to accurately represent each product, colours and appearance may vary slightly due to photography, lighting, screen settings or ongoing manufacturing improvements.

If we discover an error relating to a product description, specification or pricing, we reserve the right to correct that error at any time.

5. Pricing

Unless otherwise stated, all prices displayed on this website are shown in Great British Pounds (GBP) and are exclusive of VAT.

Applicable VAT and delivery charges will be clearly shown during the checkout process before payment is taken.

We reserve the right to amend our prices at any time without prior notice.

Price changes will not affect orders that have already been accepted.

Where a pricing error has occurred due to a typographical mistake, technical issue or system malfunction, we reserve the right to cancel the affected order and issue a full refund.

6. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After your order has been submitted, you will receive an email acknowledging receipt of your order.

This email does not constitute acceptance of your order.

A legally binding contract is only formed when we send you a confirmation that your order has been dispatched.

We reserve the right to refuse or cancel any order before dispatch where:

A product is unavailable.
Payment cannot be authorised.
Pricing or product information contains an obvious error.
Fraudulent or suspicious activity is suspected.
We are unable to fulfil the order for reasons beyond our reasonable control.

Where an order is cancelled before dispatch, any payment received will be refunded in full using the original payment method.

7. Payment

Payment must be successfully authorised before goods are dispatched.

We accept the payment methods displayed during checkout.

All payments are processed securely using trusted third party payment providers.

Navitas does not store or have access to your full payment card details.

8. Delivery

Our delivery services are governed by our separate Shipping Policy, which forms part of these Terms & Conditions.

By placing an order, you acknowledge that you have read and accepted our Shipping Policy.

We will make every reasonable effort to dispatch your order within the timescales stated on our website. Delivery times are estimates only and are not guaranteed.

We shall not be liable for delays caused by circumstances beyond our reasonable control, including but not limited to adverse weather, courier disruption, industrial action, traffic delays or other events outside our control.

Further information regarding dispatch times, delivery charges, delivery areas and courier services can be found within our Shipping Policy.

9. Title and Risk

Ownership of the goods passes to you once full payment has been received.

Risk in the goods passes to you when the goods are delivered to the delivery address specified in your order or, where you have instructed the courier to leave your parcel in a nominated safe place or with a neighbour, once delivery has been completed in accordance with those instructions.

Where a safe place has been authorised by you, delivery shall be deemed complete once the parcel has been left in the nominated location and photographic proof of delivery may be provided by the courier.

10. Order Cancellations

If you wish to cancel your order before it has been dispatched, please contact us as soon as possible by emailing info@navitascp.co.uk or calling 01656 488004.

Whilst we will always try to accommodate cancellation requests, we cannot guarantee cancellation once an order has entered our fulfilment process or has been collected by our courier.

Where cancellation is possible, any payment received will be refunded using the original payment method.

Your statutory rights to cancel under the Consumer Contracts Regulations 2013 remain unaffected.

11. Returns and Refunds

Returns, refunds and exchanges are governed by our separate Returns & Refund Policy, which forms part of these Terms.

By placing an order through our website, you acknowledge that you have read and accepted our Returns & Refund Policy.

Our Returns & Refund Policy includes information regarding:

Your statutory cooling off rights.
Returning unwanted goods.
Faulty products.
Damaged deliveries.
Incorrect or missing items.
Refund processing.
Non returnable products.

Nothing contained within these Terms limits or excludes your statutory rights under the Consumer Rights Act 2015.

12. Warranty

Many Navitas products are supplied with a manufacturer's warranty.

Warranty periods vary depending on the product and are stated on the relevant product page, product documentation or accompanying literature where applicable.

Our warranty covers manufacturing defects arising during normal use of the product.

The warranty does not cover defects or damage resulting from:

Incorrect installation.
Incorrect product selection.
Misuse or abuse.
Accidental damage.
Unauthorised modification or repair.
Normal wear and tear.
Failure to follow installation or operating instructions.

Where a warranty claim is made, we may request photographs, installation details or require the product to be returned for inspection before a repair, replacement or refund can be authorised.

Nothing within this warranty limits or excludes your statutory rights.

13. Electrical Products

Navitas manufactures and supplies products intended for installation by competent persons.

It is the responsibility of the purchaser and installer to ensure that products are correctly selected, installed, inspected, tested and maintained in accordance with all applicable legislation, regulations, British Standards and recognised industry best practice.

Before installation, customers should ensure that the product is suitable for the intended application.

Navitas accepts no responsibility for loss, damage or injury arising from incorrect product selection, incorrect installation, misuse, unauthorised modification or use outside the product's intended application.

14. Website Use

You may access and use this website solely for lawful, personal and non commercial purposes.

By using this website, you agree that you will not:

Use the website in any way that breaches applicable laws or regulations.
Attempt to gain unauthorised access to the website, servers or associated systems.
Introduce viruses, malware, ransomware or other malicious software.
Attempt to interfere with the operation, security or availability of the website.
Use automated software, bots, scrapers or data mining tools to extract information from the website without our prior written consent.
Copy, reproduce or exploit any part of the website for commercial purposes without our written permission.

We reserve the right to suspend or permanently restrict access where these Terms have been breached.

15. Intellectual Property

Unless otherwise stated, all content published on this website is owned by or licensed to Navitas Solutions Group Limited.

This includes, but is not limited to:

Product photography.
Product renders.
Technical drawings.
Product specifications.
White papers.
Installation guides.
Catalogues.
Videos.
Graphics.
Logos.
Brand names.
Trade marks.
Symbols.
Website design.
Text and written content.

All intellectual property rights are reserved.

Nothing contained on this website grants any licence or right to reproduce, copy, distribute, modify or commercially exploit any material without our prior written consent.

16. Trade Marks

NAVITAS®, the Navitas name, logos, symbols, product names and associated branding are valuable intellectual property belonging to Navitas Solutions Group Limited or are used under licence.

Unauthorised use of our trade marks, branding or visual identity is strictly prohibited.

Nothing contained within this website grants permission to use our trade marks in any way without prior written approval.

17. Technical Information

Navitas publishes technical information, installation guidance, educational articles, videos and white papers to assist customers and installers.

Whilst every reasonable effort is made to ensure this information is accurate at the time of publication, it is provided for general guidance only.

Technical information should not be relied upon as a substitute for:

Professional judgement.
Competent design.
Electrical inspection and testing.
Current legislation.
British Standards.
Product instructions.

It remains the responsibility of the designer, installer and person carrying out the work to determine the suitability of any product for its intended application and to ensure compliance with all applicable legislation, regulations and recognised industry standards.

Navitas accepts no liability arising from the incorrect interpretation or application of technical information published on this website.

18. Third Party Links

This website may contain links to third party websites for your convenience.

These links do not constitute approval or endorsement of those websites, their products or their services.

Navitas accepts no responsibility for the content, accuracy, availability or privacy practices of third party websites.

Accessing third party websites is entirely at your own risk.

19. Limitation of Liability

Nothing contained within these Terms excludes or limits liability where it would be unlawful to do so.

This includes liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Any rights you have under the Consumer Rights Act 2015 or other applicable legislation.

Subject to the above, Navitas shall not be liable for any indirect, incidental or consequential loss arising from:

Use of this website.
Delay in delivery.
Website downtime.
Product misuse.
Incorrect installation.
Incorrect product selection.
Unauthorised modification.
Circumstances beyond our reasonable control.

To the fullest extent permitted by law, our total liability relating to any order shall not exceed the purchase price of the products supplied.

20. Force Majeure

Navitas shall not be liable for any failure or delay in performing its obligations where that failure or delay results from events beyond our reasonable control.

These events include, but are not limited to:

Severe weather.
Flood.
Fire.
Pandemic.
Industrial action.
Power failure.
Failure of telecommunications.
Failure of suppliers.
Transport disruption.
Government action.
Acts of God.

Where such circumstances occur, we will make every reasonable effort to minimise disruption and fulfil our obligations as soon as reasonably practicable.

21. Privacy

We are committed to protecting your privacy and handling your personal information responsibly.

Information about how we collect, use and protect your personal data can be found in our Privacy Policy, which forms part of these Terms.

By using this website, you acknowledge that you have read our Privacy Policy.

22. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, provide essential website functionality and help us understand how our website is used.

Further information about the cookies we use and how to manage your preferences can be found within our Privacy Policy.

By continuing to use our website, you consent to the use of cookies in accordance with our Privacy Policy.

23. Changes to these Terms

We reserve the right to amend these Terms & Conditions from time to time.

Any amendments will take effect immediately upon publication on this website.

The Terms applicable to your purchase will be those in force at the time your order is placed.

24. Severability

If any provision of these Terms is found by a court or competent authority to be unlawful, invalid or unenforceable, that provision shall be deemed severed from the remaining Terms.

The remaining provisions shall continue in full force and effect.

25. Entire Agreement

These Terms & Conditions, together with our:

Privacy Policy
Shipping Policy
Returns & Refund Policy

constitute the entire agreement between you and Navitas Solutions Group Limited regarding your use of this website and the purchase of goods through it.

No verbal statement, representation or previous agreement shall form part of this contract unless confirmed in writing by Navitas.

26. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any dispute arising from or relating to these Terms, your use of this website or any purchase made through it shall be subject to the exclusive jurisdiction of the courts of England and Wales.

27. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.